At Latika Organics, we are committed to providing high-quality organic products. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.
1. Return Eligibility
1.1. Products can be returned only if they are received in damaged, defective, or incorrect condition.
1.2. Items must be unused, in their original packaging, and include all accessories, tags, and invoices.
1.3. Returns must be requested within [Insert Return Period] days from the date of delivery.
2. Non-Returnable Items
2.1. Opened, used, or tampered products cannot be returned due to hygiene and safety reasons.
2.2. Gift cards, promotional items, and discounted products are non-returnable.
2.3. Customized or personalized orders cannot be returned unless defective or damaged.
3. Return Process
3.1. To initiate a return, contact our customer support team at Contact@latikaorganics.com or call us at +91 9152928929 with your order details and reason for return.
3.2. Once approved, we will provide return instructions, including the address for return shipping.
3.3. Customers are responsible for return shipping costs unless the return is due to our error (wrong, defective, or damaged product).
4. Refund Process
4.1. Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
4.2. If approved, refunds will be processed within [Insert Refund Processing Time] days to the original payment method.
4.3. Shipping charges are non-refundable unless the return is due to our error.
5. Exchange Policy
5.1. Exchanges are allowed only for defective, damaged, or incorrect products.
5.2. If you wish to exchange an item, contact us within [Insert Exchange Period] days of receiving your order.
5.3. Replacement items will be shipped only after the returned item is received and inspected.
6. Late or Missing Refunds
6.1. If you have not received your refund within the expected timeframe, please check with your bank or payment provider.
6.2. If the issue persists, contact us at Contact@latikaorganics.com for assistance.
7. Contact Information
For any queries related to returns and refunds, please reach out to us:
- Company Name: Latika Organics Private Limited
- Website: https://latikaorganics.com/
- Email: Contact@latikaorganics.com
- Phone: +91 9152928929
- Address: Office No.5, Excellency CHS Ltd. 2nd Floor Commercial Wing, Near Versova Telephone Exchange, Andheri West, Mumbai – 400053.
Thank you for shopping with Latika Organics! We appreciate your trust in us.
